Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in its original packaging. You'll also need the receipt or proof of purchase. Due to the nature of our products, we cannot accept returns on opened or consumed beverages.

To start a return, contact us at kendra@drinkpalmpop.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please send all approved returns to: Palm Pop 9925 Haynes Bridge Rd, Ste 200 #558 Alpharetta, GA 30022

Damages and issues Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items We cannot accept returns on opened or consumed beverages, sale items, or gift cards.

Exchanges The fastest way to get what you want is to return the original item and once accepted, place a new order.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at kendra@drinkpalmpop.com.